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Videos and guides showing you how to use HUD Homestore Click the links below to see short videos on the topics listed. These videos may take some time to load (depending on your Internet speed). · Resetting a Password and Forgot your Password · If You Forgot Your User Name · Finding Good Neighbor Next Door Homes · Registering a Principal Broker · Registering a Selling Agent or Associate Broker · Updating Your RE License Expiration Date · Updating a License that's Expired on HUD Homestore · Inactivating a License on HUD Homestore · Entering a Bid for a Property · Broker Login and Checking Bids · Modifying and Withdrawing Bids Here are two guides (as PDFs) that you can print or view on-screen: ·
Registering
as a Bidder
Do the contractors selling and maintaining the homes for HUD have toll-free phone numbers? Who can buy a property on HUDHomestore.com? How do I search for a property? When I click a state on the map, I don't get as many homes. Why? Why do I have to register and create a login? Where do I go if I have questions about a property? What are the HUD Special Programs? How can I find out if I'm eligible for one of the special programs? Who are the contacts for the HUD property for sale? How do I search for a property in my area? Can I save searches or save properties for review? How can I see properties or searches that I've saved? How can I rerun searches that I've saved? Can I get sent an email when there are new listings I might be interested in? How do I search for a property in my area? Can I buy a home for investment purposes? What would make me not eligible to buy a property? Can I buy a property with someone else? How can I get more information about a property I want to buy? Do I have to register to make an offer? What if I forget my password or user name? How do I update my personal (profile) information? Do I need an agent to make an offer? My computer won't display a PDF document. What can I do? It's just after midnight Central Time. Why can't I put in a bid? What does the red "Sale Pending" graphic mean? Is there something that explains the changes to HUD Home Sales? How do I register on the site? How long is a NAID certification valid? Where do I go if I need help with NAIDs? Why do I have to register as a bidder? How do I become a HUD-registered broker? If I am licensed in more than one state, can I make offers for people in each state? What if I forget my password or user name? I remember my exact user name and password. Why can't I log in? How do I get my broker listing corrected on HUDHomestore.com? How do I update my personal (profile) information? On which screen can I submit an offer? How do I keep track of offers I make for clients? What do I do if an offer has been counteroffered? What do I do if an offer has been accepted? Can I cancel an offer after it has been submitted? Can I modify an offer after it has been submitted? How do I find out if an offer has been accepted? How can I see the status of bids for the property I made an offer on? What are the different bid statuses? GeneralHow do I reach the Help Desk for login or registration problems, or other problems using HUDHomestore.com?For
password or user name problems, look at one of these videos ·
Resetting a Password and Forgot your Password If reviewing the videos doesn't resolve the problem, you can reach the Help Desk at 866-777-2034 (7 a.m. to 7 p.m. Central Time). All password and user name problems must be handled by phone rather than email. Email: You can email the Help Desk at HUDHomestoreHelp@yardi.com. Be sure to include your first and last name, your phone number, your email address, and your user name (if you have one). If there's a problem with a specific case, please include the case number. If you're a bidder: Be sure to include the following information: 1.
Your user name (if you have one) For technical questions or other problems using HUDHomestore.com, send an email to HUDHomestoreHelp@yardi.com or phone 866-777-2034. We're here 7 a.m. to 7 p.m. Central Time. Do the contractors selling and maintaining the homes for HUD have toll-free phone numbers?Yes
they do. Click the link below to get a PDF
of the list: Who can buy a property on HUDHomestore.com?HUD has indentified five buyer types that are eligible to purchase HUD-owned homes. Certain conditions must be met to determine the eligibility of a buyer to bid on a particular home. Only registered bidders can make offers on properties. Homebuyers must use a registered selling broker or selling agent to make an offer on their behalf. Owner Occupant: Eligible owner occupants are individuals who have not purchased a HUD property with the past two (2) years. They can bid on homes in the Exclusive or Extended periods. Owner occupants rank above nonprofits and government agencies in the bid-selection process for Exclusive and Extended listings. Investor: Eligible investors can bid on homes only in the Extended period and are ranked below other types of bidders in the bid-selection process. Good Neighbor Next Door (GNND): Good Neighbor Next Door (GNND): Eligible GNND buyers can find details on the program on the following Web page - http://www.hud.gov/offices/hsg/sfh/reo/goodn/gnndabot.cfm. GNND buyers can bid on single-unit homes in a Revitalization Area during the Lottery phase. During the Lottery phase, GNND buyers (1) get a 50% discount off the HUD appraised value, and (2) are given preference over Government Agencies and Nonprofits in the selection of a bid-winner. After the Lottery phase, GNND buyers are not eligible for the 50% discount. For example, if HUD lists a home at $100,000 and the home is in the Lottery phase, a GNND buyer can buy it for $50,000 provided they occupy the home as their personal residence for the required 36-month occupancy period. If they qualify for any FHA-insured mortgage program, their down payment is only $100 and they may finance closing costs. Nonprofit: Eligible nonprofit organizations, can bid on homes in Lottery, Exclusive, and Extended phases provided they are in approved purchase areas. If the property is in the Lottery phase, the home must be uninsured. Nonprofits rank below Government Agencies in the bid-selection process for the Lottery phase, but above them for Exclusive and Extended listings. Nonprofits cannot bid for Dollar homes. See http://www.hud.gov/offices/hsg/sfh/np/np_home.cfm for more information. Government
Agency:
Approved government agencies can bid on homes in Lottery, Exclusive, and Extended
phases provided they are in approved purchase areas. If the property is in
the Lottery phase, the home must be uninsured. Government agencies can bid
for Dollar homes. How do I search for a property?To search for all the HUD properties in a state, click a state on the U.S. map (in the HUD Homes screen) or use the Search Properties area and select a state before clicking the Search button. You can type in part of a street address, or part of any of the other text fields. You can also search by price range, number of bedrooms or bathrooms, buyer type, or property status. The system will select all properties that contain, in the corresponding fields, the letters or numbers that you typed in. TIP: Less is more. The less you type in, the more homes will display as a result. When I click a state on the map, I don't get as many homes. Why?On
the home page, you can click a link for Good Neighbor Next
Door,
Nonprofits, or The map on the $1 Homes - Government Sales screen will do the same: only display those few homes available for a $1 government purchase. In contrast, when you click a state on the Nonprofits screen, you will see a great many homes since a HUD-approved nonprofit is eligible to purchase a HUD home in all price ranges and in most listing periods. If you don't use the map, but want to use Search Properties, you must select an appropriate Buyer Type before clicking the Search button. Otherwise all the homes that are available in the state will be displayed. Why do I have to register and create a login?You are required to register with HUDHomestore.com in order to save listings, save searches and receive email alerts. What are the listing periods?Properties can be in one of four listing periods, depending on the type of property, the Bid Open Date, and how long it has been on the market. These listing periods are: Lottery: For an insured or uninsured single unit property in a revitalization area, plus all other uninsured properties. The initial listing period is seven (7) days. The next listing period is the Exclusive period. Exclusive (a) For insured properties not in a revitalization area, the initial listing period is thirty (30) days. The next listing period is the Extended period. (b) For uninsured properties not in a revitalization area, the initial listing period is five (5) days. The next listing period is the Extended period. Extended: This listing period is a total of one-hundred-and-eighty (180) days in the listing period. The next listing period is the Dollar listing period for homes that have an as-is appraisal value of $1 to $25,000. Those homes whose value is zero dollars or greater than $25,000 dollars continue on in an open-ended Extended listing period. Dollar (Government purchase only): This listing period is ten (10) days, and is for homes that have an as-is appraisal value of $1 to $25,000. After the $1 listing period, the home enters an Extended listing period that has no ending date (except when the home is purchased or reanalyzed). Where do I go if I have questions about a property?Contact the Listing or Selling Agent, or the Asset Manager for the property. You can find contact information by clicking the Property Case number, then clicking the Agent Info tab. The HUD Homestore Help Desk cannot answer questions about individual properties and will refer you back to the Agent Information. What are the HUD Special Programs?Good
Neighbor Next Door:
Law enforcement officers, pre-kindergarten through 12th grade
teachers, and firefighters/emergency medical technicians can contribute to
community revitalization while becoming homeowners through HUD's Good
Neighbor Next Door Sales Program. HUD offers a substantial incentive in the
form of a discount of 50% from the list price of the home during the Lottery
phase. In return, the purchaser must commit to live in the property for 36
months as their sole residence. $1
Homes (Government purchase only) : HUD's Dollar Homes initiative helps
local governments to address specific community needs by allowing those
government agencies to purchase homes for one dollar. These are homes that
have been on the market for over six months and that have an as-is appraisal
value of $1 to $25,000. The government agency can then fix up the home and offer
low- to moderate-income families the opportunity to purchase qualified
HUD-owned homes for a substantially reduced price. Nonprofit: The Federal
Housing Administration (FHA) offers community and faith-based nonprofit organizations the opportunity to
purchase HUD homes at discounts up to 30%. With this discount, local
nonprofit organizations invest in their communities through property
rehabilitation and resell to first-time homebuyers and low to moderate income
families. How can I find out if I'm eligible for one of the special programs?Contact
your local HUD office. If you need contact information, call Who are the contacts for the HUD property for sale?If you would like to see more contact information for a HUD-owned property, click the Agent Info tab on Property Details. At the top of the screen there is the HUD HOC contact information. Property SearchHow do I search for a property in my area?You can search for all the HUD properties in a state by clicking the state on the map or selecting it from the list. You can type in part of the street address, or part of any of the other text fields. The system will select all properties that contain in the corresponding fields the letters or numbers that you type in. You can also search by a price range, number of bedrooms or bathrooms, buyer type or property status. Can I save searches or save properties for review?When you have selected your search parameters and clicked Search, the system will keep a record of that search and up to five additional searches. Click the green Recent Searches button to view the parameters or rerun your searches. If you click the case number of a property to view property details, that property and up to five additional properties will be saved by the system. Click the green Recent Listings button to view a list of recently viewed properties. Click the property case number to review the property details. To save a property and receive an email alert when the property enters a new listing period, you must be registered on HUD Homestore. Log into HUD Homestore and complete a search. Click the Save button to the right of the property. This saves the property so that you can review it when you are logged in. To review the saved property: Log into HUD Homestore. Under your welcome message in the upper right side, click Bidder Functions (or Public Functions). Then click Saved Properties. The list of saved properties appears. You can delete a saved property by clicking the red X in the delete column. To set an email alert: In the Email Alerts and Property Notes column, click the "No email alert set" link, then select the listing period for the alert, and click the Submit button. To delete an email alert: Click the "Email me when property moves to…" message, select the "Remove Alert" check box, then click the Submit button. To get sent an email alert based on a saved search, click here. How can I see properties or searches that I've saved?You can see properties that you've saved by logging in to HUDHomestore.com. After clicking Bidder Functions (or Public Functions), you will see links to Saved Properties and Saved Searches. How can I rerun searches that I've saved?To rerun a search that you have saved, log in to the HUDHomestore.com. After clicking Bidder Functions (or Public Functions), click Saved Searches, and click the link under Search Criteria. Can I get sent an email when there are new listings I might be interested in?If you are registered on HUD Homestore, you can receive email alerts if a property meeting your search criteria becomes available. Log into HUD Homestore and, on the Home screen, search for properties. On the Search Results screen, click Save Search to save the parameters of your search. Under your Welcome message in the upper right side, click Bidder Functions (or Public Functions). On the gray bar, click Saved Searches. In the Alert Frequency column, click the Edit Frequency link for the search that you’d like emailed to you. Select the Receive Email Alerts check box, then select the frequency of those emails (daily, weekly, or monthly). Click the Submit button. This completes the setup for your automatic emails. An email will contain information on a maximum of five properties. You can stop the emails at any time by unchecking the Receive Email Alerts check box, or by deleting the saved search. BuyersHow do I search for a property in my area?You can search for all the HUD properties in a state by clicking the state on the map or selecting it from the list. You can type in part of the street address, or part of any of the other text fields. The system will select all properties that contain in the corresponding fields the letters or numbers that you type in. You can also search by a price range, number of bedrooms or bathrooms, buyer type or property status. Can I buy a home for investment purposes?Yes. However, during the initial listing, owner-occupants get priority. If an owner-occupant does not bid on the home, then investors can bid on the home. What would make me not eligible to buy a property?Owner-occupants are not eligible if they have purchased a HUD property in the past two (2) years. Can I bid on homes myself?No. HUD requires all bids be submitted through an authorized HUD broker. Click the Find Broker link on the top menu or in the Property Details screen to find a registered HUD broker in your area. Can I buy a property with someone else?Yes. You need to work with the selling broker to find out how a purchase by multiple buyers is handled. How can I get more information about a property I want to buy?Contact the local Listing Broker for the property or your Selling Broker. Do I have to register to make an offer?No. You do not have to register to make an offer through a Listing Broker. However, registering on the site allows you to save your recent searches and recent listings, as well as receive email alerts when new listings become available. What if I forget my password or user name?If you forget your username, you will have to reregister on the site. If you forget your password, you can get a temporary password after you answer the two security questions you set up when you first registered. How do I update my personal (profile) information?Once you've logged in, click the Public Functions link to the left of the Logout link. One the left side, click the My Profile link. In the Update User Profile screen, you can make changes to your password, security questions, and contact information. To save your changes, click Submit. Do I need an agent to make an offer?You cannot put in an offer on a HUD Home by yourself. You must use a Selling Broker who is licensed to sell HUD Homes to represent you, or you can go through the Listing Broker for the home. My computer won't display a PDF document.
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