HUD Homestore HelpPrint-friendly version

What is the new bid-opening procedure for bids submitted on Friday, Saturday, Sunday, and Federal holidays?

Videos and guides showing you how to use HUD Homestore

Click the links below to see short videos on the topics listed. These videos may take some time to load (depending on your Internet speed).

Login

Resetting a Password and Forgot your Password

If You Forgot Your User Name

Good Neighbor Next Door

Finding Good Neighbor Next Door Homes

Registration

Registering a Principal Broker

Registering a Selling Agent or Associate Broker

Adding Multiple Licenses

Updating Your RE License Expiration Date

Updating a License that's Expired on HUD Homestore

Inactivating a License on HUD Homestore

Bidding

Entering a Bid for a Property

Broker Login and Checking Bids

Modifying and Withdrawing Bids

Here are two guides (as PDFs) that you can print or view on-screen:

Registering as a Bidder
Submitting a Bid

 

General

How do I reach the Help Desk for login or registration problems, or other problems using HUDHomestore.com?

For password or user name issues, look at one of these videos (they may take some time to load):

Resetting a Password and Forgot your Password
Forgot Your User Name

If reviewing the videos doesn't resolve the issue, you can reach the Help Desk at 866-777-2034 (7 a.m. to 7 p.m. Central Time, Monday through Friday, Federal holidays excluded). All password and user name issues must be handled by phone rather than email.

Email: You can email the Help Desk at HUDHomestoreHelp@yardi.com. Be sure to include your first and last name, your phone number, your email address, and your user name (if you have one). If there's an issue with a specific case, please include the case number.

If you're a bidder: Be sure to include the following information:

1. Your user name (if you have one)
2. Your NAID or Principal Broker's NAID
3. Your Real Estate license number(s)
4. State(s) licensed
5. The bid confirmation number (if you have one)

For technical questions or other issues when using HUDHomestore.com, send an email to HUDHomestoreHelp@yardi.com or phone 866-777-2034. We're here 7 a.m. to 7 p.m. Central Time, Monday through Friday, Federal holidays excluded.

Do the contractors selling and maintaining the homes for HUD have toll-free phone numbers?

Yes they do. Click the link below to get a PDF of the list:
Contractor toll-free phone number list

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Who can buy a property on HUDHomestore.com?

HUD has identified five buyer types that are eligible to purchase HUD-owned homes. Certain conditions must be met to determine the eligibility of a buyer to bid on a particular home. Only HUD-registered bidders can make offers on properties. Homebuyers must use a HUD-registered Selling Broker or Selling Agent to make an offer on their behalf.

Owner-Occupant: Eligible owner-occupants are individuals who have not purchased a HUD property within the past two (2) years. They can bid on homes in the Exclusive or Extended periods.

Investor: Eligible investors can bid on homes only in the Extended period.

Good Neighbor Next Door (GNND): Eligible GNND buyers can find details on the program on the following Web page - http://www.hud.gov/offices/hsg/sfh/reo/goodn/gnndabot.cfm.
GNND buyers can bid on single-unit homes in a Revitalization Area during the Lottery phase. During the Lottery phase, GNND buyers (1) get a 50% discount off the HUD appraised value, and (2) are given preference over Government Agencies and Nonprofits in the selection of a bid-winner. After the Lottery phase, GNND buyers are not eligible for the 50% discount.

For example, if HUD lists a home at $100,000 and the home is in the Lottery phase, a GNND buyer can buy it for $50,000 provided they occupy the home as their personal residence for the required 36-month occupancy period. If they qualify for any FHA-insured mortgage program, their down payment is only $100 and they may finance closing costs.

Nonprofit: Nonprofit organizations need a valid HUD NAID, and they must be registered on HUD Homestore. They use that NAID to place the bid themselves (without using a Selling Broker). Nonprofits can bid on homes in Lottery, Exclusive, and Extended phases provided the homes are in approved purchase areas. If the property is in the Lottery phase, the home must be uninsured. Nonprofits cannot bid for Dollar homes. There is no "Selling Broker" commission for bids placed using a Nonprofit NAID, since the Nonprofit is placing the bid themselves.

See http://www.hud.gov/offices/hsg/sfh/np/np_home.cfm for more information.

Government Agency: Government Agencies need a valid HUD NAID, and they must be registered on HUD Homestore. They use that NAID to place the bid themselves (without using a Selling Broker). Government Agencies can bid on homes in Lottery, Exclusive, and Extended phases provided they are in approved purchase areas. If the property is in the Lottery phase, the home must be uninsured. Government Agencies are the only bidders who can bid for Dollar homes. There is no "Selling Broker" commission for bids placed using a Government Agency NAID, since the Government Agency is placing the bid themselves.
See
http://www.hud.gov/offices/hsg/sfh/reo/goodn/dhmabout.cfm for more information about Dollar homes.

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How do I search for a property?

To search for all the HUD properties in a state, click a state on the U.S. map (in the HUD Homes screen) or use the Search Properties area and select a state before clicking the Search button.

You can type in part of a street address, or part of any of the other text fields. You can also search by price range, number of bedrooms or bathrooms, buyer type, or property status. The system will select all properties that contain the letters or numbers that you typed in.

TIP: Less is more. The less you type in, the more homes will display as a result.

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When I click a state on the map, I donít get as many homes. Why?

On the home page, you can click a link for Good Neighbor Next Door, Nonprofits, or $1 Homes - Government Sales. When you click the Good Neighbor Next Door link, you'll display the Neighbor Next Door screen. If you then click one of the dark blue states, you'll display only those homes that are available for Good Neighbor Next Door (there are usually just a few GNND homes in each state).

The map on the $1 Homes - Government Sales screen will do the same: it will only display those few homes available for a $1 government purchase. In contrast, when you click a state on the Nonprofits screen, you will see a great many homes since a HUD-approved nonprofit is eligible to purchase a HUD home in all price ranges and in most listing periods.

If you don't use the map, but want to use Search Properties, you can look for homes available only for owner-occupants, investors, GNND, nonprofits, or government agencies by selecting an appropriate Buyer Type before clicking the Search button. Otherwise all the homes that are available in the state will be displayed. Note that the Buyer Type drop-down does not let you search for $1 homes.

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Why do I have to register and create a login?

You are required to register with HUDHomestore.com in order to save listings, save searches, and receive email alerts.

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What are the listing periods?

Properties can be in one of four listing periods, depending on the type of property, the Bid Open Date, and how long the home has been on the market. These listing periods are:

Lottery (7 days): All uninsured homes start in the Lottery period. The only insured homes that start in the Lottery period are insured single-unit properties in a revitalization area. The next listing period is the Exclusive period.

Exclusive (no bidding for investors)

(a)   Insured properties (15 days): Insured properties not in a revitalization area begin their listing periods here. For insured homes that are single-unit properties in a revitalization area, the Exclusive period follows the Lottery period. The next listing period is the Extended period.

(b)   Uninsured properties (5 days): All uninsured properties enter this 5-day Exclusive period after the Lottery period. The next listing period is the Extended period.

Extended (up to 180 days or open-ended): If the home has an as-is appraisal value of $1 to $25,000, it goes into a 10-day Dollar listing period (see below) after being on the market for 180 days. After the 10 days, it returns to an open-ended Extended listing period. Those homes whose value is zero dollars or greater than $25,000 dollars remain in what becomes an open-ended Extended listing period.

Dollar (10 days - Government purchase only):This listing period is ten (10) days and is for homes that have an as-is appraisal value of $1 to $25,000. After the $1 listing period, the home enters an Extended listing period that has no ending date (except when the home is purchased or reanalyzed). Government agencies can still purchase the home for $1 after that home leaves the $1 listing period and enters the Extended listing period.

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Where do I go if I have questions about a property?

Contact the Listing or Selling Agent, or the Asset Manager for the property. You can find contact information by finding the property, clicking the Property Case number, then clicking the Agent Info tab. The HUD Homestore Help Desk cannot answer questions about individual properties and will refer you back to the Agent Info tab.

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What are the HUD Special Programs?

Good Neighbor Next Door: Law enforcement officers, pre-kindergarten through 12th grade teachers, firefighters, and emergency medical technicians (EMTs) can contribute to community revitalization while becoming homeowners through HUD's Good Neighbor Next Door Sales Program. HUD offers a substantial incentive in the form of a 50% discount from the list price of the home during the Lottery phase. In return, the purchaser must commit to live in the property for 36 months as their sole residence.
See http://www.hud.gov/offices/hsg/sfh/reo/goodn/gnndabot.cfm
for more information about this program and its requirements.

$1 Homes (Government purchase only) : HUD's Dollar Homes initiative helps local governments to address specific community needs by allowing those government agencies to purchase homes for one dollar. These are homes that have been on the market for over 180 days and that have an as-is appraisal value of $1 to $25,000. The government agency can then fix up the home and offer low- to moderate-income families the opportunity to purchase qualified HUD-owned homes for a substantially reduced price.
For more information, click the following link: http://portal.hud.gov/hudportal/HUD?src=/program_offices/housing/sfh/reo/goodn/dhmabout

Nonprofit: The Federal Housing Administration (FHA) offers community and faith-based nonprofit organizations the opportunity to purchase HUD homes at discounts up to 30%. With this discount, local nonprofit organizations invest in their communities through property rehabilitation and resell to first-time homebuyers and low- to moderate-income families.
See http://www.hud.gov/offices/hsg/sfh/reo/goodn/dhmabout.cfm for more information.

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How can I find out if I'm eligible for one of the special programs?

Contact your local HUD office. If you need contact information, call 800-225-5342 or send an email to answers@hud.gov

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Who are the contacts for the HUD property for sale?

If you would like to see more contact information for a HUD-owned property, find the property, then click the Case number, and select the Agent Info tab on the Property Details screen.

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Property Search

How do I search for a property in my area?

To search for all the HUD properties in a state, click a state on the U.S. map (in the HUD Homes screen) or use the Search Properties area and select a state before clicking the Search button.

You can type in part of a street address, or part of any of the other text fields. You can also search by price range, number of bedrooms or bathrooms, buyer type, or property status. The system will select all properties that contain the letters or numbers that you typed in.

TIP: Less is more. The less you type in, the more homes will display as a result.

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Can I save searches or bookmark properties?

When you have selected your search parameters and clicked Search, the system will keep a record of that search and up to five additional searches. Click the green Recent Searches button to view the parameters or rerun your searches. If you click the case number of a property to view property details, that property and up to five additional properties will be saved by the system. Click the green Recent Listings button to view a list of recently viewed properties. Click the property case number to review the property details.

To save a property and receive an email alert when the property enters a new listing period, you must be registered on HUD Homestore. Log into HUD Homestore and complete a search. Click the Save button to the right of the property. This saves the property so that you can review it when you are logged in.

To review the saved property: Log into HUD Homestore. If you are registered as "Public," you will be at the Saved Property List screen; if you are registered as a bidder, then log in, and on the gray menu bar, click Saved Properties. The list of saved properties appears. You can delete a saved property by clicking the red X in the Delete column and clicking OK.

To set an email alert: In the Email Alerts and Property Notes column, click the "No email alert set" link, then select the listing period for the alert, and click the Submit button.

To delete an email alert: Click the "Email me when property moves toÖ" message, select the "Remove Alert" check box, then click the Submit button.

To get sent an email alert based on a settings you've used on a search, click here.

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How can I see properties or searches that I've saved?

You can see properties that you've saved by logging in to HUDHomestore.com. You'll then see the gray menu bar with links to Saved Properties and Saved Searches.

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How can I rerun searches that I've saved?

To rerun a search that you have saved, log in to HUDHomestore. On the gray menu bar, click Saved Searches. This displays the Saved Search List. Click the blue text under Search Criteria for the search you want to rerun.

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Can I get sent an email when there are new listings I'm interested in?

If you are registered on HUD Homestore, you can receive email alerts if a property that meets your search criteria becomes available. Log into HUD Homestore and, on the Home screen, search for properties. On the Search Results screen, click the green Recent Searches button (up to five of your most recent searches are automatically saved). Click the Save button to save one or more recent searches.

On the gray menu bar, click Saved Searches. In the Alert Frequency column, click the Edit Frequency link for the search that you'd like emailed to you (if the Receive Email alerts check box isn't available). Select the Receive Email Alerts check box, then select the frequency of those emails (daily, weekly, or monthly). Click the Submit button (you may need to scroll the small window to see this button). This completes the setup for your automatic emails. An email will contain information on a maximum of five (5) properties.

You can stop the emails at any time by unchecking the Receive Email Alerts check box, or by deleting the saved search.

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Buyers

How do I search for a property in my area?

To search for all the HUD properties in a state, click a state on the U.S. map (in the HUD Homes screen) or use the Search Properties area and select a state before clicking the Search button.

You can type in part of a street address, or part of any of the other text fields. You can also search by price range, number of bedrooms or bathrooms, buyer type, or property status. The system will select all properties that contain the letters or numbers that you typed in.

TIP: Less is more. The less you type in, the more homes will display as a result.

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Can I buy a home for investment purposes?

Yes, but you must wait until the Exclusive listing period is over, since no investors can place bids during that time. Once the Exclusive listing period ends, the Extended listing period begins, then investors can bid on the home (as can owner-occupants, nonprofits, and government agencies).

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What would make me not eligible to buy a property?

Owner-occupants are not eligible if they purchased a HUD property as owner-occupants in the past two (2) years.

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Can I bid on homes myself?

No. HUD requires all bids be submitted through a HUD-registered broker. Click the Find Broker link on the gray menu bar or in the Property Details screen to find a HUD-registered broker in your area.

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Can I buy a property with someone else?

Yes. You need to work with the Selling Broker to find out how a purchase by multiple buyers is handled.

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How can I get more information about a property I want to buy?

Contact the local Listing Broker for the property or your Selling Broker.

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Do I have to register to make an offer?

No. You do not have to register to make an offer through a Selling Broker. However, registering (as Public) on the site allows you to save your recent searches and recent listings, as well as receive email alerts when new listings become available.

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What if I forget my password or user name?

If you forget your password: Click "Forgot Password" on the login screen, then fill in your user name and answer the two security questions you set up when you first registered. Your temporary password will be sent to the email address you entered on your HUD Homestore registration.

If you forget your username: Click "Forgot User Name" on the login screen, then type the email address you have on your HUD Homestore registration, and answer the two security questions you set up when you first registered. Your user name will emailed to you.

For additional help, you can view one of these videos (they may take some time to load):

Resetting a Password and Forgot your Password
Forgot Your User Name

If you're still not able to log in: Call the Help Desk at 866-777-2034 (7 a.m. to 7 p.m. Central Time, Monday through Friday, Federal Holidays excluded). All password and user name issues must be handled by phone rather than email.

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How do I update my personal (profile) information?

Once you've logged in, on the gray menu bar, click the Manage Profile link. In the Manage Profile screen, you can make changes to your user name, password, security questions, and contact information. To save your changes, click Submit.

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Do I need an agent to make an offer?

You cannot put in an offer on a HUD Home by yourself. You must use a Selling Broker who is licensed to sell HUD Homes to represent you (or a Selling Agent who works under that Broker), or you can go through the HUD-Registered Listing Broker for the home. Either way, the Broker/Agent must be registered on HUD Homestore to place the offer.

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My computer won't display a PDF document. What can I do?

Some documents (such as Sales Contracts and Addendums) are saved in Adobe's PDF format. To get the free PDF reader, click the Adobe Reader link.

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Brokers/Agents

What is the new bid-opening procedure for bids submitted on Friday, Saturday, Sunday, and Federal holidays?

Hereís what hasnít changed:

- Unchanged: Length of the Exclusive listing period for FHA-uninsurable homes remains at 5 days. (As always, there are no investor bids during an Exclusive listing period.)

- Unchanged: Bids submitted on Monday, Tuesday, Wednesday, and Thursday will be available to the Asset Manager on the same schedule as before, as long as one of those days (or Friday) is not a Federal Holiday.

- Unchanged: Bids for an earlier listing period are considered separately from bids from a later listing period. That is, any Exclusive listing period bids must be reviewed first and all of them canceled before bids from the Extended listing period would be made available to the Asset Manager to review.


Hereís what has changed:

- Exclusive listing period for FHA-insurable homes is 15 days instead of 30.

- Bids coming in on Friday, Saturday, or Sunday will be grouped together for the Asset Managerís consideration on Monday.

- The 10-day bid-accumulation period at the beginning of the Exclusive period for FHA-insurable homes will be extended up to three days depending on whether the 10th day falls on a Friday, Saturday, or Sunday, and if thereís a Monday Federal holiday.
Note: This does not apply to the 5-day Exclusive bid-accumulation period for FHA-uninsurable homes since day 6 falls in the Extended listing period.

- Bids coming in on a Federal holiday will be grouped with the previous daysí bids. For example, bids coming in on Martin Luther King Day (Monday) will be grouped with the preceding Friday, Saturday, and Sunday bids (if the listing period doesnít change). And bids coming in on the Wednesday before Thanksgiving will be grouped with Thanksgivingís bids, so the Asset Manager will be looking at two daysí bids on the Friday after Thanksgiving.


What changes will the agent/broker see on HUD Homestore?

- Bid-submission dates will be extended for bids made on a Friday, Saturday, or Sunday. The Bid-Submission Deadline will be Sunday at 11:59:59 PM Central Time (or Monday at 11:59:59 PM Central Time if Monday is a Federal holiday).

- If the listing period stays the same on Friday, Saturday, and Sunday (and Monday if itís a Federal holiday), agents/brokers can submit only one bid during that time period for a single buyer per property.
If the listing period changes on Saturday, or Sunday (or Monday if itís a Federal holiday), agents/brokers will be able to submit two bids for the same buyer during that time period per property--one bid during the earlier listing period and one bid during the later listing period. The Bid Submission Deadline and the Bid Submission Time Remaining will let the agent or broker know how much time they have to place their bids in each of the listing periods.
Exclusive listing period bids would be opened and all of those bids would have to be canceled before the Extended listing period bids would be available to the Asset Manager to review.

- The 10-day bid-accumulation period at the beginning of the Exclusive listing period for FHA-insurable homes will be extended up to three days depending on whether the 10th day falls on a Friday, Saturday, or Sunday, and if thereís a Monday Federal holiday.
Note: This does not apply to the 5-day Exclusive bid-accumulation period for FHA-uninsurable homes since day 6 falls in the Extended listing period.

- For Federal holidays that fall on a Tuesday, Wednesday, or Thursday, the bid-submission period will extend from the day before the holiday until the end of the Federal holiday (unless thereís a listing period change, or the holiday is in the middle of a 5- or 10-day bid-accumulation period).

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3 Bidding Tips

1. You donít need to log in to place a bid. All that's needed is to match the NAID and RE license number you have on your active HUD Homestore registration and the bid will be placed in your profile.

2. To quickly find all of your most recent bids, just click the Search button on the right side of the screen (next to the Clear button) after you log in.

3. You can find out what a home sold for (the net to HUD) during the first two weeks the home is under contract by clicking the Bid Results menu item (above the US map) on HUD Homestore's Home screen. Type the case number and click Search.

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It's just after midnight Central Time. Why can't I put in a bid?

You are prevented from submitting bids while the software opens and ranks the previous day's bids during the nightly process. This lockout period begins at 12:00 a.m. Central Time and ends anywhere from 15 to 60+ minutes later, depending on the number of bids that need processing.

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What does the red "Sale Pending" graphic mean?

Sale Pending indicates the Asset Manager has accepted a bid, but has not yet moved the home to Preliminary Acceptance. Once the home moves to Preliminary Acceptance, you won't find it in the active listings area and will not be able to put in a bid (or modify or withdraw a bid you just put in on the home).

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What happened to my bid?

If you place a bid today, it will not be reviewed by the Asset Manager until the Bid Open Date, which is the day after the Bid Submission Deadline. However, your bid may remain unreviewed or the Bid Period may end immediately for one of the following reasons:

(1) The Asset Manager accepts a bid from an earlier bid period. This immediately ends the current Bid Period. A message is posted saying the property is "Pending Offer" or "Under contract" and "bids are not being accepted at this time." On the next hourly update, the home is removed from the "Listed for Sale" portion of HUD Homestore.

(2) If there are no unopened bids on the home, the Asset Manager can take the home off the market, and may or may not relist it. If this happens, the Bid Period ends early, and a message is posted saying the home is currently not for sale and bids are not being accepted at this time.

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Is there something that explains the changes to HUD Home Sales?

Yes there is. It's a PDF of the HUD presentation to Real Estate Brokers.
Click the following link:

Important Changes to HUD Home Sales for Real Estate Brokers

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How do I register on the site?

If you are an Associate Broker or Selling Agent, your Principal Broker must register first before you can register with HUDHomestore.com.

When you register as an Associate Broker or Selling Agent, you will need to use your Principal Broker's NAID. You will also need your personal Real Estate license number and expiration date.

In the Home screen on the upper right side, click the Bidder link. This displays the Bidder Registration screen where you start the registration process. The Submit button does not become "live" until the terms and conditions are accepted.

Here's a guide (PDF) showing you how to register:

HUD Homestore Bidder Registration

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How do I obtain a NAID?

Principal Brokers only: You can find the documents to apply for a NAID on HUDHomestore.com using the NAID Application link on the gray menu bar. When you have completed the application process, you will be issued a NAID, and then you can register at HUDHomestore.com and create a user name and password to log in. If you are a Selling Agent, your Principal Broker must be registered before you can register. This NAID registration permits you to make an offer on a HUD property and proceed to the sale closing.

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How long is a NAID certification valid?

NAID certifications for Selling Brokers are valid for one year from the date they are issued. Brokers must recertify annually to keep their NAID status active. Questions about NAID certification and recertification need to be directed to the FHA Resource Center:
Call 800-225-5342 (option 2, then option 3)
or send an email to
answers@hud.gov

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Where do I go if I need help with NAIDs?

For questions about NAID applications, company name or address changes, or registering to sell HUD Homes:
Call 800-225-5342 (option 2, then option 3)
or send an email to
answers@hud.gov

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How do I reach the Help Desk for login or registration problems, or other problems using HUDHomestore.com?

For password or user name issues, look at one of these videos (they may take some time to load):

Resetting a Password and Forgot your Password
Forgot Your User Name

If reviewing the videos doesn't resolve the issue, you can reach the Help Desk at 866-777-2034 (7 a.m. to 7 p.m. Central Time, Monday through Friday, Federal holidays excluded). All password and user name issues must be handled by phone rather than email.

Email: You can email the Help Desk at HUDHomestoreHelp@yardi.com. Be sure to include your first and last name, your phone number, your email address, and your user name (if you have one). If there's an issue with a specific case, please include the case number. If possible, include a picture of the screen (press Alt + Printscreen and paste the picture using Ctrl+V into your email).

If you're a bidder: Be sure to include the following information:

1. Your user name (if you have one)
2. Your NAID or Principal Broker's NAID
3. Your Real Estate license number(s)
4. State(s) Licensed
5. The bid confirmation number (if you have one)

For technical questions or other issues using HUDHomestore.com, send an email to HUDHomestoreHelp@yardi.com or phone 866-777-2034. We're here 7 a.m. to 7 p.m. Central Time, Monday through Friday, Federal holidays excluded.

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Why do I have to register as a bidder?

HUD requires each Selling Broker/Agent (as well as nonprofits and government agencies) to register as a bidder so HUD can confirm that you are using a valid NAID and to authenticate your identity. Only valid bidders are permitted to make offers on HUDHomestore.com.

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How do I become a HUD-registered broker?

If you do not already have a valid, active NAID, you must complete bidder certification documentation as the first step to becoming a HUD-registered broker. Once the registration process is completed, you will be able to submit offers on HUDHomestore.com. The forms you require are available on HUD Homestore on the NAID Application link. To get the free PDF reader, click the Adobe Reader link.

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If I am licensed in more than one state, can I make offers for people in each state?

Yes, if you've registered in both states on HUD Homestore. If you are a Principal Broker, you can register in more than one state using a single NAID, and you must have a valid broker's license for the states in which you are registering. If you are a Selling Agent or Associate Broker, you can register in multiple states, and you will need a valid NAID for each state.

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What if I forget my password or user name?

If you forget your password: Click "Forgot Password" on the login screen, then fill in your user name and answer the two security questions you set up when you first registered. Your temporary password will be sent to the email address you entered on your HUD Homestore registration.

If you forget your username: Click "Forgot User Name" on the login screen, then type the email address you have on your HUD Homestore registration, and answer the two security questions you set up when you first registered. Your user name will emailed to you.

For additional help, you can view one of these videos (they may take some time to load):

Resetting a Password and Forgot your Password
Forgot Your User Name

If you're still not able to log in: Call the Help Desk at 866-777-2034 (7 a.m. to 7 p.m. Central Time, Monday through Friday, Federal holidays excluded). All password and user name issues must be handled by phone rather than email.

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I remember my exact user name and password. Why can't I log in?

Perhaps the user name and password you're using is for another site, not HUDHomestore.com. Or perhaps you're forgetting that the password must have a symbol and a number. If you need help, you can call us at 866-777-2034 between 7 a.m. to 7 p.m. Central Time, Monday through Friday, Federal holidays excluded.

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How do I get my broker listing corrected on HUDHomestore.com?

If you would like to change any contact information, you must send an updated SAMS-1111 form to HUD. Once HUD makes the changes, your broker information will be automatically updated on HUDHomestore.com. The SAMS-1111 form is available on HUD Homestore on the NAID Application page.

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Why can't I see my name with the Find a Broker search when I've registered as a Bidder on the listing site?

When you register on HUD Homestore, you are registering only as a Bidder who can make bids and check bid results. The Find a Broker search does not look at that information. It shows only those Brokers with active NAIDs in SAMS and P260, whether or not they're registered on HUD Homestore. So registering on the site is independent of your being found on the Find a Broker search.

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I am a broker and have obtained several NAIDs that I use with different branchoffices. I can register the NAID for one office, but when I go to register a NAID for a second office I get a message that says that my license is already associated with a NAID.

A Principal Broker's Real Estate license can be linked to only one NAID per state. You cannot register more than one NAID with one state license. If you have many agents in several different locations within a state that you want to register, and you are the Principal Broker for all those locations, the agents must register under a single NAID.

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I am a Selling Agent and have entered my broker's NAID and my personal Real Estate license number, but I am getting a message that I can't register because my broker isn't registered. Why?

Your Principal Broker must first register as a bidder on the website (the link is in the upper right corner). Ask your Principal Broker to register on HUD Homestore. Once they have registered, then the Associate Brokers and Selling Agents can register on the website using the Principal Broker's NAID.

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How do I update my personal (profile) information?

Once you've logged in, on the gray menu bar, click Manage Profile. In the Manage Profile screen, you can make changes to your user name, password, security questions, NAID information, and contact information. To save your changes, click Submit.

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How do I update my RE license information?

Once you've logged in, on the gray menu bar, click Manage Profile. In part 3 of the Manage Profile screen, you can make changes to your RE license and the expiration date. If youíre a Selling Agent and youíve changed brokers, you can also update the NAID. To save your changes, click Submit.

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On which screen can I submit an offer?

After you find the home on HUD Homestore, click the home's case number to display the Property Details screen. On that screen is the Submit an Offer button.

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Do I need to log in to submit an offer?

No. It's OK if you log in, but you don't need to. What matches the bid to your HUD Homestore account is using the Broker's NAID and your personal Real Estate license number just as you entered it when you registered.

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How do I submit an offer?

Here's a guide (PDF) that gives you the details on submitting an offer:

HUD Homestore Bid Submission

There's also a video (which may take some time to load): Entering a Bid for a Property

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I can't submit an offer because my Real Estate license is inactive on HUD Homestore. What do I do now?

Once you've logged in, on the gray menu bar, click the Manage Profile link. In the Manage Profile screen (in Part 3), you can reenter your Real Estate license information. To save your changes, click Submit. HUD Homestore gets updated immediately and you can submit an offer. If, however, your Broker's Real Estate license has gone inactive, you cannot update your profile until your Broker updates theirs.

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What do I do if my buyer doesn't have an SSN or EIN or a US address?

If your buyer doesn't have an SSN or EIN: On the Bid Submission form (part 11), select the "Foreign ID" option. You can now type up to 15 letters and numbers of a purchaser's foreign identification in the SSN/EIN/ID# field. Only letters or numbers are allowed.

If your buyer doesn't have a US address: For the required State and ZIP Code fields, use the state and ZIP code of the property you are bidding on. Then fill the Address and City fields with the buyer's non-US address information.

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How do I keep track of offers I make for clients?

Once you submit an offer, you can check the status of your offer by logging in to HUDHomestore.com. On the Review Your Bids page, you can click the Search button to view a list of your most recent offers. You can only view bids that you have submitted.

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How do I know if an offer has been accepted?

Always check the status of your offers by logging in to HUDHomestore.com. On the Review Your Bids page, click the Search button to view a list of your most recent offers and see their bid status. If your offer is accepted, both you and your broker will be sent an automatic email from HUD Homestore. However, these emails are sent as a courtesy and should not be relied on for notification of accepted bids, since email systems may block an email or send it to the Spam or Junk folder.

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What do I do if an offer has been accepted?

If your offer has been accepted, you are required to deliver the signed contract and all addendums to the Asset Manager within two (2) business days. Always check with the Asset Manager to see what their requirements are.

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What do I do if an offer has been counteroffered?

When an Asset Manager issues a counteroffer, that counteroffer is sent out to all previous bidders on the home. In addition, during the counteroffer period, the Asset Manager will consider any new bids made on the property, not just the counteroffers.

If your offer is counteroffered, you will be sent an automatic email from HUD Homestore. However, these emails are sent as a courtesy and should not be relied on for notification of a counteroffer, since email systems may block an email or send it to the Spam or Junk folder. The most reliable way to check for a counteroffer is to log in and manually check.

Checking for counteroffers after you log in: As a bidder, you can review all counteroffers by logging in, and, in the Review Your Bids screen, setting the Counter Offer drop-down (on the far right) to 'Yes' and clicking Search. This displays all bids that are counteroffered. When a bid is counteroffered, the original bid is canceled.

To place a counteroffer: Click the Confirmation Number for the bid. This displays the Bid Details screen. You will then see a Counter Offer Bid button that you can click to respond to the counteroffer. Much of the information cannot be changed on the counter offer form; so, if you need to change some of the buyer information, you can always submit a new bid rather than use the counteroffer to place your bid.

If you encounter an issue placing the counteroffer: Check to see if the home is listed on HUD Homestore. If you can't find the home, contact the Asset Manager to see when the home will be on the site so that you can then place the counteroffer.

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What is the Bid Amount?

The Bid Amount is the sale price for the property. It is a fair market value based on a recent appraisal. You can make an offer under or over the sale price. HUDHomestore.com will rank the bids based on the offer that gives the highest net to HUD. It's up to the Asset Manager as to which bid gets accepted and which bids get canceled.

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What is a Bid Open Date?

The Bid Open Date is the date on which the Asset Manager can open, and accept or cancel bids.

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When are bids opened?

The first day that the Asset Manager can open and accept bids is on the Bid Open Date. The date and time that this can occur is shown on the Property Details screen. Bid Open dates vary according to the type of listing period that the property is currently in.

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What do those IE, IN, and UI financing options mean?

IE = Insurable with repair escrow. This property requires repairs estimated to cost no more than $5,000; it is eligible for an FHA-insured loan provided the purchaser's lender sets up a repair escrow at closing.

IN = Insurable. This property is eligible for an FHA-insured loan in its current condition.

UI = Uninsured. This property requires repairs estimated to cost more than $5,000; it is not eligible for an FHA-insured loan, unless a Section 203(k) loan can be arranged.

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Can I cancel an offer after it has been submitted?

Yes you can cancel an offer after it has been submitted up until the bid-open date. Log in to HUDHomestore.com. The Review Your Bids screen displays. Click the Search button to display the most recent bids. Click the bid you want to cancel. Click the Withdraw Bid button. A summary screen will appear. Be sure to click the check box to accept the terms and conditions and then click the Withdraw Bid button. The bid is then withdrawn from consideration by the Asset Manager. You are not able to cancel an offer after the bid-open date has passed.

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Can I modify an offer after it has been submitted?

Yes. You can modify an offer after it has been submitted up until the bid-open date. Log in to HUDHomestore.com. The Review Your Bids screen displays. Click the Search button to display the most recent bids. Click the Bid Confirmation number of the bid you want to modify. Click the Modify Bid button. A summary screen will appear where you can modify the bid. Click the Continue button. Review the bid summary, click the check box to accept the terms and conditions, then click the Confirm Bid Submission button. The modified bid is then submitted and the original bid is withdrawn (so there are now two bids--one which is the modified bid and the original bid which was withdrawn). You are not able to modify an offer after the bid-open date is reached or if the Asset Manager has accepted a bid from an earlier bid-open period.

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Bid Status

How can I see the status of bids for the property I made an offer on?

You can check the status of your offers by logging in to HUDHomestore.com. On the Review Your Bids page, click the Search button to view a list of your most recent offers and see their bid status.

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What are the different bid statuses?

AC: Accepted - The Asset Manager has ACCEPTED your bid. Please ensure that all documentation is in order and has been sent to the Asset Manager for review. Failure to do so in a timely manner may result in your bid being canceled.
See What do I do if an offer has been accepted?

CA: Canceled - Your bid was canceled by the Asset Manager.

OBC: Other Bid under Contract - Your bid was NOT selected. The Asset Manager entered into a Sales Contract on another bid. If you elected your bid to be a backup, your bid will be saved for future consideration in case the contract gets canceled.

OBS: Other Bid Selected - This bid has NOT been selected. The Asset Manager has a preliminary contract acceptance from a different bidder for this property. If you elected your bid to be a backup, your bid will be saved for future consideration.

PR: Pending Review - Your sealed bid is Pending Review and is not currently available to the Asset Manager. You cannot modify or withdraw this bid. Bids from a previous bid-open date are still under review. The Asset Manager does not have any additional information at this time.

SB: Sealed Bid - Your bid is sealed and is not available to the Asset Manager. You can modify or withdraw the bid unless the Asset Manager has accepted a bid from an earlier bid period.

UR: Under Review - The Asset Manager is currently reviewing your bid and others from this bid-open date.

WI: Withdrawn - You withdrew your bid from consideration before the Asset Manager reviewed the bid.

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